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Research Reports
White Papers
Mobility Innovations for the Next Generation Utility
Utilities are experiencing rapidly changing field mobility requirements as they race to keep up with constant change in the industry. While the low margins of the retail energy market continue to co-exist with massive procedural and other regulatory reporting, new mobile technology has caused a paradigm shift, enabling utilities to eliminate much of the cost and lag time associated with job paperwork.
From 2G To WAP - Download A Free Mobile Glossary
Western Union is offering a free mobile terms and acronyms cheat sheet, based on the most important terminology that you're likely to encounter today. So you can focus on the mobile solutions that you truly need - not just the definitions that you require.
101 Questions for your payment & presentment partner
Are you confident that your payment partner is helping you create the most value from your payment strategy? Western Union surveyed clients, partners, consultants, and experts to deliver these 101 questions to ask present or potential payment providers.
2011 Payment Technology Handbook: Includes Text Alerts & Pre-Payments
Today's Billing and Receivable Managers must prepare for the rapid move to Smart Money and Smart Metering in the Utilities market.
This handbook summarizes the complete EBPP spectrum, examining how Smart Metering is set to impact Utility Billing & Smart Money Collection; including text alerts, billing and payment authorization plus pre-paid accounts and other new innovations set to reshape today’s payment landscape.
Cisco Security for the Smart Grid Bundle
Download this 3-pack that includes 2 whitepapers and 1 case study to learn about the different layers of security that need to be addressed and how to secure SCADA protocols for NERC CIP
Case Studies
Visa Bill Payment Case Study: DTE Energy
DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.
AEP has significantly reduced customer service resolution time on account disputes from three days to one
Learn how American Electric Power has reduced customer resolution time from three days to one.
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