Latest News & Announcements

Customers give El Paso Electric below-average rating
Feb 21 - McClatchy-Tribune Regional News - Vic Kolenc El Paso Times, Texas - El Paso Electric's business customers have a low opinion of the utility, found a survey released last week by market research company J.D. More...
Progress Energy prepay billing trial could save over $100 a year
Feb 20 - The News & Observer, N.C. - Progress Energy wants to offer customers a new bill payment option that goes way back to the early days of rural electric companies and is expected to save a typical household more than $100 a year. More...
SMUD ties for No. 1 in satisfaction survey
Feb 16 - McClatchy-Tribune Regional News - Mark Glover The Sacramento Bee, Calif. - The Sacramento Municipal Utility District tied for first among midsize utilities in the West in J.D. More...
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E.ON IT Embraces Convergys Smart Revenue Solutions across its Group
Convergys - Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. more...
Satisfaction is on the rise, while customer experience initiatives reveal increased value, Chartwell reports
Chartwell Inc. - Despite economic challenges and a number of notable smart meter controversies in recent years, the majority of customers are happy with their utilities, Chartwell's recent report, Customer Satisfaction 2012, reveals. more...
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ENERGY BLOGS

Utility Industry Predictions 2012: Keeping the lights on during uncertain times

Blogger Photo By Chris Lewis -   By Warren Causey The old Chinese curse, “May you live in interesting times”, seems to be working overtime as the more...

Energy Audit and 5 Hot Tub Energy Saving Tips

Blogger Photo By Don Ames -   Hot Tub's Ready to Go, Using Power All Winter by Don Ames,   www.detectenergy.com Finding a new address can more...

Is There a Smart Home in Your Future?

Blogger Photo By Don Ames -   iPhone to Home: It's All About Communication and Home Automation. by Don Ames, [External Link] Right now, it's more of more...

EcoDog: Part Three: The Bottom Line on FIDO Power Monitor

Blogger Photo By Don Ames -   FIDO Says, "I will show you where to save energy." by Don Ames,   www.detectenergy.com I have been spreading more...

Can We take the sting out of Smart Grid and Smart Metering deployment?

By Alok Misra - THe answer is yes we can.We in India qre very close to doing it.Deskilling the jobs and standardisation is the more...
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energyPulse

Articles

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand more...
Filed Under Billing & Customer Care

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty
Are you unable to manage overall workload, resourcing and capacity across the organization?

Is it difficult amending processes in current system in line with changing business requirements?

Can the increasing cost of operations for various more...
Filed Under Billing & Customer Care

Integrys Takes a Multi-Pronged Approach to Drive E-Billing Growth

By Mary Kay Wesolowski
Despite the fact that electronic bills, or e-bills, have been around for more than a decade, there is still a lack of consumer awareness about them. Many consumers lack insight into the availability of e-bills, more...
Filed Under Billing & Customer Care

How Technology Advancements in Smart Metering Can Enable Broader Socio-economic Changes

By Prosenjit Dutta
With the deployment of Smart Metering, Utilities now have an opportunity to explore the broader benefits that Smart Metering can result in. Of course, many utilities are currently in the process of leveraging their Smart more...
Filed Under Billing & Customer Care

EBPP Becoming More a Requirement Than an Option

By Harry Stephens
What a difference a decade makes. Just a little over ten years ago, many businesses remained uncertain that they really needed a Web site, and we might have remembered to check our email maybe two more...
Filed Under Billing & Customer Care
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